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Manager Development Training : Listening
Listening is giving attention to a sound. When listening, a person hears what others are saying and tries to understand what it means. Listening involves complex affective, cognitive, and behavioral processes.
Ten Tips for Tip-Top Listening
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Learn to want to listen. You must have the desire, interest, concentration, and self-discipline.
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To be a good listener, give verbal cues that you are listening.
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Anticipate excellence. We get good information more often when we expect it.
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Become a “whole body” listener: Listen with your ears, your eyes, and your heart.
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Take notes. They aid retention.
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Listen now, report later. Plan to tell someone what you heard, and you will remember it better.
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Build rapport by pacing the speaker. Approximate the speaker's gestures, facial expressions, and voice patterns to create comfortable communication.
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Control internal and external distractions.
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Generously give the gift of listening.
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Be present, watch the tendency to daydream. Don’t drift from conversations.
Questions/Report back:
1 – What will you do this next week to be a better listener?
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Set an action plan for this week to be better prepared.
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Follow up next week. What went well and what didn’t?
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What can we learn from this past week?
2 – Watch this video on your own (5-minute watch)
“The Art of Listening” - Simon Sinek
https://www.youtube.com/watch?v=qpnNsSyDw-g
Approval and Revision History
|
Version |
Date |
Approved By |
Changes Made |
|
1.0 |
5/22/2025 |
IT , ML |
Initial Creation |
Contact Information
For questions or support related to this SOP, contact:
Role/Department: Operations
Email: [email protected]
Extension: 105
