Manager Development Training : Making Repairs to Relationships 

 

 

Repairing relationships when something has happened:   

“The other guy did this – therefore, I did this.”  

 

1. Is this relationship important to me? 

1. Example of a person you rarely see or interact with.  

2. Realistically, where is the relationship right now? 

1. Can go and get clear – ask them what happened.   “It feels like something has happened in our relationship?” 

3. What is possible? 

1. ON a scale of 1-10 – where are we currently, where can it go?  5 might be the cap. 

4. How did I contribute to this? 

 

 

• Unilateral negotiation – One sided agreement. 

• This is what has happened… 

• This is what I will do and what you can expect from me. 

 

It feels like there is some friction here…   Go to them. 

 

1. Own the problem – full ownership of our/your part. (Not theirs) 

1. From your perspective. 

2. “I’ve contributed to the problem.”  - this is the key.   We take ownership of our part not theirs.     

2. Declare your commitment.  Unilateral 

1. What are you going to do regardless of what they do.  

3. I won’t be perfect.    

1. Be patient with me.   I will mess up at times.    

2. You lay the foundation for some latitude. 

4. Give them permission to correct.   

1. I won’t get mad at you for your observation.  

5. Follow up. 

1. Example – in four weeks I will check in to see how things are going. 

 

My commitment is not contingent on yours. 

 

 

  

Approval and Revision History  

Version	Date	Approved By	Changes Made
1.0	5/22/2025	IT , ML	Initial Creation

  

Contact Information  

For questions or support related to this SOP, contact:  
Role/Department: Operations 
Email: [email protected] 
Extension: 115