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Fresenius Incident Investigation Process
SOP Number: YES00031
Effective Date: 12/31/2024
Revision Date: 12/31/2024
Owner: Operations
Review Frequency: [Quarterly]
Responsibilities
List the roles and their responsibilities for this procedure. Be specific about who is responsible for each part of the process.
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Role 1: Recruiter
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Role 2: Account Manager
Definitions
Provide definitions for any terms or acronyms used in this SOP that may not be commonly understood.
Procedure Steps
Fresenius Incident Investigation Process.
Purpose/Scope: To efficiently conduct an incident investigation involving any YES employees at Fresenius Medical Care.
Notification: We will be made aware of an occurrence (Policy Violation, harassment claim, relationship issues, etc.)
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Make a plan- Think about-
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What you know
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Who is involved
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What questions will I want to ask
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What facts do we have
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Think about approach
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Will you let them know the information you have and let them explain?
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Will you go into it like a conversation and see if they are honest and upfront about the information.
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Reach out to Associate.
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Ask questions
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Get their side of the story.
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Be understanding
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Make a decision
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If policy is violated, the will be terminated. If they are honest, we can give them a chance at another company.
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If more information is discovered, go back to making a plan and re-evaluate
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If information is brought up about other employees, consider it all
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If it’s involves a Fresenius employees (Not YES) Inform Jonathan as they will handle all issues with their employees
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Send a recap email to Jonathan to explain the situation and decision made.
**Always know we can reach out to Jonathan for guidance and with questions.**
Guidelines and Best Practices {OPTIONAL}
Offer any additional guidelines, tips, or best practices to help with successful execution of this SOP.
Approval and Revision History
|
Version |
Date |
Approved By |
Changes Made |
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1.0 |
12/31/2024 |
IT , ML |
Initial Creation |
Contact Information
For questions or support related to this SOP, contact:
Role/Department: Operations
Email: [email protected]
Extension: 703
