9
1st touch response for tickets from L1 to L2
SOP Number: YES00001
Effective Date: 12/31/2024
Revision Date: 12/31/2024
Owner: Operations
Review Frequency: [Quarterly]
Responsibilities
List the roles and their responsibilities for this procedure. Be specific about who is responsible for each part of the process.
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Role 1: Recruiter
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Role 2: Account Manager
Definitions
Provide definitions for any terms or acronyms used in this SOP that may not be commonly understood.
Procedure Steps
Guidelines and Best Practices {OPTIONAL}
Offer any additional guidelines, tips, or best practices to help with successful execution of this SOP.
Approval and Revision History
|
Version |
Date |
Approved By |
Changes Made |
|
1.0 |
12/31/2024 |
IT , ML |
Initial Creation |
Contact Information
For questions or support related to this SOP, contact:
Role/Department: Operations
Email: [email protected]
Extension: 703
