Communicating through technology 

SOP Number: YES00013 
Effective Date:  11/27/2024 
Revision Date:  11/27/2024 
Owner:  HR 
Review Frequency: Quarterly 
 
 

 

Responsibilities 

List the roles and their responsibilities for this procedure. Be specific about who is responsible for each part of the process. 

1. Role 1: Recruiter  

2. Role 2: Account Manager  

Definitions 

Provide definitions for any terms or acronyms used in this SOP that may not be commonly understood. 

Procedure Steps 

 

PROS 

• Quick -     Effective (up for debate) -     Convenient 

 

CONS 

• Surface-Level Communication 

• Creates situation where people feel compelled to respond immediately leading to expectation of instant gratification, impatience 

• Increases the frequency of small talk, but makes it much less likely to have meaningful conversations  

• Lacks Non-Verbal Communication 

• Pitch, speed, tone, volume, gestures, facial expressions, body posture, stance, eye movements and contact, dress and appearance. 

• Research suggests that only 5% effect is produced by the spoken word (or written) 

• 45% by the tone, inflexion, & other elements of voice 

• 50% by body language, movements, eye contact, etc. 

• Misinterpretation  

• False Assumptions 

• Affects how we look at and react to various circumstances 

• Assuming they have all relevant information 

• Assuming they know everything that you do 

• Assuming they feel a certain way or the way you would feel 

• Assuming they completely comprehend what you are saying 

• Assuming you know when they are joking, etc. 

• Sarcasm, intonation, other nuances 

• Falls by the wayside when communicated with words on a screen 

• Permanence 

• Age of the Internet 

• Everything is stored somewhere & IT might be watching or has access if needed 

• Could come back to haunt you 

• Regret 

• Ever pressed ‘send/enter’ before you reviewed or completed a thought or statement? 

• In Skype, editing or deleting comments can be necessary or helpful, but can also leave a negative impression on the reader; are you hiding something? 

• Ever responded to someone’s comment or post in a way that later became clear was inappropriate or totally out of context? 

TAKE-A-WAYS 

• Always Be Aware 

• Write consciously, remembering that all perceptions are different 

• What you type and what someone else reads may very well be two completely different things  

• Follow up in person as often as possible to maintain interpersonal relationships that can help you understand each other better. 

 

 

Guidelines and Best Practices {OPTIONAL} 

Offer any additional guidelines, tips, or best practices to help with successful execution of this SOP. 

Approval and Revision History 

Version	Date	Approved By	Changes Made
1.0	11/27/2024	IT , ML	Initial Creation

Contact Information 

For questions or support related to this SOP, contact: 
Role/Department: HR 
Email: [email protected] 
Extension: 117